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Sending Feedback

Tell the team how the app is working for you, in about a minute.

Watch the walkthrough

Sending Feedback in the app, step by step

Filmed in the live app, at your own pace. Use the player controls to pause, replay or go full screen.

The student Feedback screen, with the message box and contact preference
The student Feedback screen, with the message box and contact preference

Good to know

  • Saying which screen you were on helps the team reproduce the problem.
  • Suggestions are just as welcome as bug reports.
How to use it

The Feedback screen goes straight to the people who build the app. Whether something is broken or you simply have an idea, this is where to say it.

  1. Open Feedback

    Tap the Feedback tile on your dashboard.

  2. Check your details

    Your email address is filled in from your account. Add a phone number if you would rather be contacted by phone.

  3. Decide about contact

    Leave Happy to be contacted ticked if the team may follow up, or clear it to send your feedback anonymously.

  4. Write your message

    Type into Your Feedback and describe what happened or what you would like to see. The counter below the box tracks how much of the 512 characters you have used.

  5. Send it

    Tap Submit Feedback. A green bar slides in reading We have received your feedback. Thank you! to confirm it has been sent, and the box clears ready for the next message.