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In-App Feedback

Tell the team what is working and what is not, straight from inside the app.

Watch the walkthrough

In-App Feedback in the app, step by step

Filmed in the live app, at your own pace. Use the player controls to pause, replay or go full screen.

The Feedback screen in the app, with the message box and contact preference
The Feedback screen in the app, with the message box and contact preference

Good to know

  • Feature requests are welcome. If something would make your working day easier, say so.
  • Quoting the screen you were using helps the team find the problem faster.
How to use it

The Feedback screen is a direct line to the team that builds the app. It takes about a minute to use and every submission is read.

  1. Open Feedback

    Tap the Feedback tile on your dashboard.

  2. Confirm your details

    Your email address is filled in from your account. Add a phone number if you would rather be contacted by phone.

  3. Choose whether we may contact you

    Leave the Happy to be contacted box ticked if the team may follow up, or clear it to send your feedback anonymously.

  4. Write your feedback

    Type into Your Feedback and describe the problem, the suggestion or the idea as clearly as you can. The counter below the box tracks how much of the 512 characters you have used.

  5. Send it

    Tap Submit Feedback. A green bar slides in reading We have received your feedback. Thank you! once your message is on its way. The box then clears so you can send another.